STP not picking up one employee

Regula Waser
Regula Waser Member Posts: 8
edited August 2020 in Accounts Hosted
I have been uplodading STP files for six months and this is the first time it tells me that one (new) employee doesn't have all the details, even though I checked three times and the name, dob, address, employee number, phone number, etc are all entered correctly.

Comments

  • Joydeep Singh
    Joydeep Singh Reckon Staff Posts: 15 Reckon Staff
    edited January 2020
    Hi Regula,

    Are you getting any error message after a successfull upload of STP file? Please send us the full error message so that we can help you. Whereas you may visit this link below for steps to fix some of the common ATO errors.

    https://kb.reckon.com.au/issue_view.asp?ID=5749

  • Janine White
    Janine White Member Posts: 25
    edited August 2020
    I just added a new employee, included her in this week's pay run but the STP list to process does not include her.  Why?
    Regards
    Janine
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2020

    Hi Janine

     

    Have you checked the new employee’s Pay?  It’s possible it may have the wrong Pay Date.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Janine White
    Janine White Member Posts: 25
    edited July 2020
    The pay date is the same as all the others in the pay run.
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2020

    Hi Janine

     

    That seems strange … Without seeing it, it’s a little difficult to guess what the problem is …

    Have you used any new Payroll Items on the new Employee’s Pay?

    It may be that the Payroll Item has not been mapped to STP although I would have thought the rest of the Pay figures would still show regardless.

     

    If the issue still remains, I’d recommend having an Accredited Reckon Partner assist you one-on-one as there’s obviously something not quite right with the setup.

     

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Janine White
    Janine White Member Posts: 25
    edited August 2020
    no new payroll items.  used the same one as existing casuals - Hourly Pay