STP not picking up one employee

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  • Updated 24 hours ago
I have been uplodading STP files for six months and this is the first time it tells me that one (new) employee doesn't have all the details, even though I checked three times and the name, dob, address, employee number, phone number, etc are all entered correctly.
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Regula Waser

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Posted 7 months ago

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Joydeep Singh, Employee

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Hi Regula,

Are you getting any error message after a successfull upload of STP file? Please send us the full error message so that we can help you. Whereas you may visit this link below for steps to fix some of the common ATO errors.

https://kb.reckon.com.au/issue_view.asp?ID=5749

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Janine White

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I just added a new employee, included her in this week's pay run but the STP list to process does not include her.  Why?
Regards
Janine

Hi Janine

 

Have you checked the new employee’s Pay?  It’s possible it may have the wrong Pay Date.

 

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com


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Janine White

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The pay date is the same as all the others in the pay run.

Hi Janine

 

That seems strange ... Without seeing it, it’s a little difficult to guess what the problem is ...

Have you used any new Payroll Items on the new Employee’s Pay?

It may be that the Payroll Item has not been mapped to STP although I would have thought the rest of the Pay figures would still show regardless.

 

If the issue still remains, I’d recommend having an Accredited Reckon Partner assist you one-on-one as there’s obviously something not quite right with the setup.

 

 

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com

www.accounted4bs.com


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Janine White

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no new payroll items.  used the same one as existing casuals - Hourly Pay