STP not uploading file

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  • Updated 2 months ago
I have just shifted from Reckon Accounts Premier to Reckon Accounts Hosted.  I have tried to load the STP file I click upload, select new pay run, select the file. The site tries to lad the file but doesnt.  There is no error message, just the previous lodgement at the top.  I downloaded the STP file to my desktop, logged in through the portal and loaded file from desktop.  Same thing happens.  I have multiple companies and it is doing it to all companies
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Darren Brierley

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Posted 2 months ago

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Kris Williams

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Sometimes this happens, if you download the file to your computer you can login to portal.reckon.com and upload it from there
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Rav, Community Manager

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Hi Darren,
Have you selected Reckon Accounts Hosted as your new product in GovConnect and uploading to that rather than the former Reckon Accounts Desktop option in GovConnect?
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Darren Brierley

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Thanks Rav.  That fixed it
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Alanna

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I'm having the same issues, I've tried above and it still doesn't work, it's set up to Accounts Hosted. Rav do you have any other advice? Could changing details with ATO have caused this? Any other ideas? Really need to fix this ASAP