STP Payrun Date not availaible

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  • Question
  • Updated 2 months ago

I have been away for two weeks. When I tried to upload the 2 pays whilst I was away the dates did not appear and I am unable to enter them.  I have now missed lodging two pays.
Does anyone know how do I lodge the missed pays?

Thanks

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Karen

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Posted 1 year ago

  • 1
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Rav, Community Manager

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Hi Karen,
Did you select Full File Replacement as your export option?

If its a normal pay event that you need to send, don't select either of the options (Full File Replacement or Update Event).
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Karen

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Hi Rav

I didn't select anything.  I can only see the date of the current pay run and none of the prior ones.

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Nushrath

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Hi 

Has there been a response to this issue, We are having the same prob?

Thanks

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Gordana

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Hi Rav,
I wish to re-lodge the 18/6/19 payrun as I have now fixed the error.
The only dates appearing in the dropdown box relate to July.
How do I re-submit the June one and do I mark it as the final event?
Thanks