STP Pending but ATO shows Submitted

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Matthew_9089726
Matthew_9089726 Member Posts: 1 ✭
edited May 2020 in Accounts Hosted
I have a file which needs to be replaced in my STP which was previously uploaded. The file says pending and therefore I cannot replace the file with a full file replacement as the pending payrun is not in the dropdown menu to be selected when I try and submit the full file replacement. The ATO Business portal shows the pending file has been submitted. So they now have an incorrect file which I cannot replace. How do I go about having the status of the file changed to submitted so that I can then replace the file with a full file replacement.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    Hi Matthew

     

    Have you tried clicking on the Detail link &/or pressing F5 to refresh it?

    Sometimes the submissions can get stuck in transit which – if it’s showing as “Submitted” in the Business Portal – sounds like that could be what’s happened …..

     

    Submitted STP Files – whether correct/successful or otherwise (eg “Error” status) – are unfortunately unable to be removed from the list (this is an ATO audit trail requirement) so if you’re unable to refresh the submission to reflect the Success status, you can just upload the next STP Pay run as normal. 

     

    The beauty of STP is that rather than reporting each Pay run’s figures, it updates the YTD balances allowing “fixes” to be made between pay runs & automatic amendments to occur.

     


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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