STP Problem Lodging Reckon One

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Michelle Muir
Michelle Muir Member Posts: 1 ✭
edited May 2020 in Reckon One
Request was incorrectly formatted or was missing required items.

I keep on getting the above error everytime I try and lodge a clients STP.  I have looked through everything and can't find what may be incorrectly formatted. Can someone please point me in the right direction?

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  • Christine Scully_10551712
    Christine Scully_10551712 Member Posts: 1 ✭
    edited April 2020
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    I have been searching for an answer to this too - I found a thread posted a year ago - however it does not answer the question.  I hope someone replies soon, this has taken me many many hours today! 
  • Kris_Williams
    Kris_Williams Member Posts: 3,293 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
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    What error are you getting?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited April 2020
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    Hi Michelle and Christine,
    This error is related to information input into employee profiles. Pay close attention to special characters like brackets, slashes, apostrophe etc.
    We had a case yesterday of the same error message and it was due to an employee phone number being entered as +61 instead of just 61
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  • Jian Li
    Jian Li Member Posts: 5 ✭
    edited April 2020
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    I had the same problem and I called the support number and it turned out something wrong with the details of legal address. I put 'Vic' manually in the state option but I should use 'Victoria'. So check the book settings is important.

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