STP Problems

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Judith Edwards
Judith Edwards Member Posts: 7 ✭
edited July 2019 in Accounts Hosted
Question:-  Why is it that we pay our Yearly subscription and we don't get any Customer Service.
The reason for Reckon not receiving calls is not good enough. We realise this is a busy time but why can't they take a message/ phone # and we' Their Customers' be in a list of reckon return phone call Back. 
In most instances, the problem is NOT with the Customer, it is within the Reckon System.

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  • Cheryle
    Cheryle Member Posts: 8 ✭
    edited July 2019
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    I agree. How do we even know they are taking calls at all.
  • Anne Shaw
    Anne Shaw Member Posts: 10 ✭
    edited July 2019
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    I am very disappointed with the lack of assistance.. thinking it's time to ask for a refund because of the lack of service...would I recommend....absolutely not!
  • Joseph Li
    Joseph Li Member Posts: 499 ✭✭
    edited July 2019
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    It is not only Reckon. I tried to speak with my other bookkeeping software supplier multiple times since last Friday. No body answered. I think they are swamped with STP queries.

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