STP set up phone number

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Graeme Rothera
Graeme Rothera Member Posts: 1
edited June 2019 in Accounts Hosted
I am setting up STP to be effective from 1 July.  I am in New Zealand (setting up a Australian company that we own) so I use a NZ phone number in the MFA set up to receive messages.  This number (with the country code) is not accepted and I cannot modify it to add a leading + or 0.  How can I get this phone number accepted?  Does the MFA process only accept Australian phone numbers?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,391 Community Manager Community Manager
    edited June 2019
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    Hi Graeme,
    I've just checked this and yes MFA via SMS only accepts AU numbers. We do have a couple of other MFA Authentication methods; Google Authenticator and Chrome Extension Authenicator which should help you to get setup.
    There's more info on this here - MFA (Multi-Factor Authentication)


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