STP sharing not working

  • 1
  • Question
  • Updated 2 months ago
  • Answered
Hi,
I have had a company shared with me and when i go to click on the company it comes up with an error. 403: Unauthenticated.
What does that mean? 
Thanks 
Sian
Photo of Sian Ward

Sian Ward

  • 180 Points 100 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 63,284 Points 50k badge 2x thumb
Hi Sian,
Can you please press Ctrl+F5 on your keyboard to perform a hard refresh.

Is there any change after this?
Photo of Sian Ward

Sian Ward

  • 180 Points 100 badge 2x thumb
Hi Rav,

No there isn't any change.
Photo of Rav

Rav, Community Manager

  • 63,284 Points 50k badge 2x thumb
Thanks for trying, just had a chat with our STP support. 

Clearing your browser cache should solve this, can you please try that and let me know.