STP Submission Error

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  • Question
  • Updated 4 months ago
Hi there
I have just uploaded this weeks payroll and the following error has come back


ATO Messages


The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.


Error message
You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID

Yet the weeks before have been these

ATO Messages

 

 

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

 

 

Error message

An unexpected error has occurred. Please contact the Tax Office

 

 

And this message

 

 

ATO Messages

 

 

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.

 

 

Error message

The requestId is valid, but the pull request is yet to be queued



Any idea what these mean???
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Capricorn Stages

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Posted 4 months ago

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Hi Capricorn Stages


Have you registered your software ID as per the initial message?

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Capricorn Stages

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As far as I know I had. I will have to go back through it and check.
But i know that I followed all the steps
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Rav, Community Manager

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Hi Capricorn,
Just to clarify those messages -

You have not nominated this software provider to secure transmissions made through online (cloud based) software.To resolve, please log on to Access Manager (AUSkey required) and select ?my nominated software provider? and follow the instructions to nominate a provider, or call the ATO.You will need provide the following details:? Software provider name and/or their ABN? Software ID
and
An unexpected error has occurred. Please contact the Tax Office
These two messages mean the same thing which is that the Software ID from GovConnect STP has not been registered with the ATO, either through the ATO Access Manager or by calling them to register.
There's some more info on this here -
"Please contact the tax office" - Single Touch Payroll



In regard to the other message in your post, 
The requestId is valid, but the pull request is yet to be queued

This is outlined here - The request is valid but the pull request is yet to be queued - Single Touch Payroll