STP submission

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  • Updated 3 months ago
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Can you help with STP submission all pending since July. Contacted the ATO STP help desk today and they have a bulletin that Reckon Host is having issues with transmitting these report to ATO - can you confirm and help.
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Debbie Hayes

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Posted 3 months ago

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Rav, Community Manager

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Hi Debbie,
We don't have any issues submitting STP pay events from Reckon Accounts Hosted as far as I'm aware so I'd be interested in more info on the ATO bulletin you've mentioned.

In regard to your pay events in 'Pending' status, are you viewing this in Reckon GovConnect OR the ATO response message inside a pay event?
If its Reckon GovConnect, please check out this post as it outlines the status messages and how they update - GovConnect STP Update - Submission status improvements