needing help and after nearly 2 hours on hold to the STP direct line I'm ready to give up....we have been using govconnect for 12 months and thought we had lodged all payruns successfully but the ATO has rang to say they have no record!!! When we submit a payrun, we click on the Upload button, select our file and we get a "successful" sign appear. However we dont see ANY other details. After watching some youtube videos I'm now aware that we should see a window with lists of payruns and which ones have been successful etc. Has anyone else had similar troubles????