STP Upload not working

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  • Updated 4 weeks ago
Hi, I just went to unload my STP file and am unable to complete it as it keeps asking which file I would like to replace from the list provided. This is a new run and not a replacement. Is there a fault with this at the moment? Thanks Kerry
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Kerry Allen

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Kerry,
What selections did you make when creating the pay event in Reckon Accounts Hosted. Was it Full File Replacement, Update Event etc?
If its just a normal pay event, its important that you do not make any selections ie. Full File Replacement or Update Event etc when creating the STP pay event.
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Kerry Allen

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For goodness sake I must have had a mind blank this morning and yes I ticked the wrong box.
However can you tell me when doing a pay run and you have 1 employee to terminate do you do 2 runs? 1 with the rest and 1 where he is having final event ticked?