STP upload unsuccessful, invalid company name and legal name.

I have checked that all the company information and GovConnect details match but my file is still unsuccessful

Jillian Clothier

120 Points

Posted 3 months ago

3 months ago

Jillian Clothier

120 Points

This reply was created from a merged topic originally titled invalid company name.

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3 months ago

Rav, Community Manager

63,388 Points

Hi Jillian,
Have you checked the case sensitivity and the branch number between your Reckon accounting software and the GovConnect STP entity on the Reckon Portal? Its the most common cause of the Invalid Company information error.

Can you let me know which Reckon accounting software you're using and I'll link you to some additional info.

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3 months ago

Jillian Clothier

120 Points

Hi Rav

Yes I have been through all the checks with the support line and I still an unable to upload successfully.

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