I have checked that all the company information and GovConnect details match but my file is still unsuccessful
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130 Points
Posted 12 months ago
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130 Points
Rav, Community Manager
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84,550 Points
Hi Jillian,
Have you checked the case sensitivity and the branch number between your Reckon accounting software and the GovConnect STP entity on the Reckon Portal? Its the most common cause of the Invalid Company information error.
Can you let me know which Reckon accounting software you're using and I'll link you to some additional info.
Have you checked the case sensitivity and the branch number between your Reckon accounting software and the GovConnect STP entity on the Reckon Portal? Its the most common cause of the Invalid Company information error.
Can you let me know which Reckon accounting software you're using and I'll link you to some additional info.
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Hope I can jump on this thread as I am experiencing the same issue. When I try to change the book name it says that the name is already in use, which definitely shouldn't be the case!!! Any help with this error Rav?
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130 Points