STP upload unsuccessful, invalid company name and legal name.

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  • Updated 4 months ago

I have checked that all the company information and GovConnect details match but my file is still unsuccessful
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Jillian Clothier

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Posted 1 year ago

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Jillian Clothier

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This reply was created from a merged topic originally titled invalid company name.
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Rav, Community Manager

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Hi Jillian,
Have you checked the case sensitivity and the branch number between your Reckon accounting software and the GovConnect STP entity on the Reckon Portal? Its the most common cause of the Invalid Company information error.

Can you let me know which Reckon accounting software you're using and I'll link you to some additional info.
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Kristen Sassella

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Hope I can jump on this thread as I am experiencing the same issue.  When I try to change the book name it says that the name is already in use, which definitely shouldn't be the case!!!  Any help with this error Rav?
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Jillian Clothier

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Hi Rav

Yes I have been through all the checks with the support line and I still an unable to upload successfully.