STP year to date

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Jodie Vermeer
Jodie Vermeer Member Posts: 12 ✭
edited June 2020 in Accounts Hosted
I have received an error message for last weeks' STP stating that the submission contained year to date figures. I have tried loading a full file replacement but it comes up with the same figures.  How do I fix this?

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  • Jodie Vermeer
    Jodie Vermeer Member Posts: 12 ✭
    edited February 2020
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    This weeks' STP worked as usual.
  • Julie_7044939
    Julie_7044939 Member Posts: 1 ✭
    edited February 2020
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    I am also having this problem, so would love to find out how to fix it.
  • Bruce
    Bruce Member Posts: 441 Professional Partner Professional Partner
    edited June 2020
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    IF all employees who were on the STP run which errored, have been on subsequent STP runs, does it matter if it is not fixed?

    My thinking is that given STP is all about reporting year to date figures, do we have a problem if the earlier run remains in an "error state"

    I would love some guidance on this point.
  • Mario_10087432
    Mario_10087432 Alumni Posts: 55 ✭
    edited February 2020
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    Hi Bruce, 

    If a Pay event you've reported is in error, it is considered 'not reported' or 'missed'.

    Your employees will not see the correct year-to-date amounts in ATO online services until you either re-submit the missed report or lodge a subsequent STP report.

    If all employees in the missed report will be paid again in the next regular pay run, make sure the year-to-date values in the next pay run are up-to-date. Source: https://www.ato.gov.au/business/single-touch-payroll/start-reporting/troubleshooting-stp-reporting/


  • Mario_10087432
    Mario_10087432 Alumni Posts: 55 ✭
    edited February 2020
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    Hi Jodie and Julie, 

    In order to troubleshoot your STP submission errors, could you please reply with the exact error message returned by the ATO in response to your submission? Alternatively upload it as a screenshot. (Click on 'here' in your GovConnect Portal to view the error message)
  • Sylvia Sporer
    Sylvia Sporer Member Posts: 2 ✭
    edited February 2020
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    We have just experienced this it means you reckon ID hasnt been recorded with the ATO, our accountants were told to check this and said is was fine but wasnt.
  • Jodie Vermeer
    Jodie Vermeer Member Posts: 12 ✭
    edited February 2020
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    image
  • Jodie Vermeer
    Jodie Vermeer Member Posts: 12 ✭
    edited February 2020
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    Hi Mario, this is the error message from the ATO

  • Mario_10087432
    Mario_10087432 Alumni Posts: 55 ✭
    edited February 2020
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    Hi Jodie, 

    The error in your screenshot is because of some outage either with the ATO servers or Reckon's link to them. It would be treated as 'missed' by the ATO. In such cases, we recommend that you resubmit your Pay event as a new pay run (not an update event/full file replacement). 

    However, if all the employees have been included in the following pay run with a successful STP submission, uploading the pay event which is in error is optional.

    image
     Source: https://www.ato.gov.au/business/single-touch-payroll/start-reporting/troubleshooting-stp-reporting/


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