STP YTD Appear Incorrect

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  • Updated 2 months ago
I need someone to assist me with ID: 6026699862 for Reckon STP payroll reporting (APP). I’ve got over the fact drafts / error submissions cannot be deleted however the accruals (total YTD figures) are wrong for each employee. Is there are way of fixing this as I am unsure where the error lies? Reporting incorrectly to the ATO also concerns us. Can the whole thing be deleted & reset worst case? Look forward to your response. Thanks Sam
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Sam Melton

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Posted 2 months ago

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Joseph Li

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Business Portal shows pay events processed by the ATO.
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Sam Melton

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Thanks Joseph. I’ve checked the ATO portal & they’re reflecting the same YTD (incorrect accrual) amounts as the Reckon STP APP. So if my employee logs in to the ATO site & it states they’ve been paid $17k gross & not $15k (correct) it’s our error? This STP system is flawed.
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Joseph Li

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The difference could be the YTD figures you put in during setup of the employee in the App.
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Sam Melton

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Are you using the APP Joseph, or a representative for Reckon? McDonalds don’t sell Big Macs before testing their own product
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Joseph Li

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Sam,
I do have a background in software development. I left that field some 17 years ago.
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Rav, Community Manager

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Sam,
If you have incorrect figures, then you can correct them by creating an adjustment in the app. Have you done this already?

If not, create an adjustment and use it to correct the balances for the respective employee(s) for whichever field is incorrect ie. gross pay, super etc. An adjustment can be sent as a negative or positive so in your case, it sounds like you need to create a -$2000.00 gross pay adjustment.
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Sam Melton

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Thanks Rav, will work with this.
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Sam Melton

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Rav is there a way of resetting the software ID? I have multiple duplicated pay runs where adjustments have been submitted due to errors. The whole thing needs cleaning up. Whilst I realise nothing changes for the ATO i.e. submissions stand, I would like my view reset.
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Sam Melton

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When I adjust error submissions, the whole thing gets duplicated (i.e. error files don’t disappear)? Surely error files should have the ability to be deleted by the user also? Thanks
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Rav, Community Manager

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Hi Sam,
Submissions that are in any status other than draft cannot be deleted. We're required to retain them for data security & integrity by the ATO.
In regard to resetting your registration, because there have been submissions sent, unfortunately I'm not able to delete it.

As it stands now, are the figures that you've sent correct for the employee(s) on their MyGov and/or your ATO Business Portal?
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Sam Melton

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Hi Rav, the YTD amounts reflect incorrectly on MyGov / ATO Portal. I’ve simply entered for 5 employees 7 pay periods of which details Gross Sal, Tax & Super nothing more. Thus how can the YTD amounts show as otherwise in Reckon? Adjustments as you state may need to be made but why? I accrue all in a spreadsheet (10yrs working in Funds Management), which is a simple SUM. Thanks
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Sam Melton

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Can I please have a response?
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Rav, Community Manager

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Sam, did you report any pay events for the previous financial year OR have you started your STP reporting from this financial year only?

I can't say why your figures are incorrect or what you've done because I don't have that visibility but regardless, to bring your values back to what they need to be, an adjustment from the app is required.