Submission error with STP

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  • Updated 1 month ago
Hi I wonder if anyone could help me to fix the following issue? I’m using the Reckon STP App only three weeks ago. I have submitted two weeks of the pay run for the same employee and it came back as error therefore I check everything and submitted couples of time but still the same error message. The other employees I submitted in separate pay run was all successfully. How can I fix the issue. The following message always come up when I try to adjust the pay run:
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li He

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Posted 1 month ago

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Rav, Community Manager

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Hi there,
The error message shows a value of 263.483 being entered in the Super field which is incorrect as its a value more than 2 decimal places. Can you please review the figures you've input and correct where required and try again.

Cheers
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li He

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Hi Rav, I have checked and submitted many times, but still the same message come back. It Is happening to the same employee, the other employees have all been successfully submitted. Please advice?
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li He

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I’m thinking is there anyway I can delete that employee and then add her on again? Or even delete the whole app and start new again??? Is it possible???