Submitted payrun and it says ERROR - Declined by ATO

  • 4
  • Problem
  • Updated 11 months ago
Last Thursday and today (Thursday) when I submitted payrun and it is ERROR - Declined by ATO .- gave me the option to Review and Adjust which I did and same thing happened. IHave been using this successfully since July this year but why is it nbeing declined by ATO now
Photo of Nicole


  • 100 Points 100 badge 2x thumb

Posted 11 months ago

  • 4
Photo of Rav

Rav, Community Manager

  • 107,868 Points 100k badge 2x thumb
Hi Nicole,
If you press the error message, it will give you a more detailed response from the ATO which will give us some clues as to why the submission was rejected.

Can you please take a look and let me know what the error message is.
Photo of Maria Slaats

Maria Slaats

  • 122 Points 100 badge 2x thumb
I have the same problem - and it looks like a few others on this page are in the same boat - the problem is with the amount of decimal places being used  - ATO seems to be expecting 4 and so if we round to 2 it doesn't add up. Mine is with Total Gross PaymentsWithholdingA  and GrossA but I have seen other problems listed here with Superannuation.