Submitted payrun and it says ERROR - Declined by ATO

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  • Updated 2 months ago
Last Thursday and today (Thursday) when I submitted payrun and it is ERROR - Declined by ATO .- gave me the option to Review and Adjust which I did and same thing happened. IHave been using this successfully since July this year but why is it nbeing declined by ATO now
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Nicole

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Posted 2 months ago

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Rav, Community Manager

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Hi Nicole,
If you press the error message, it will give you a more detailed response from the ATO which will give us some clues as to why the submission was rejected.

Can you please take a look and let me know what the error message is.
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Maria Slaats

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I have the same problem - and it looks like a few others on this page are in the same boat - the problem is with the amount of decimal places being used  - ATO seems to be expecting 4 and so if we round to 2 it doesn't add up. Mine is with Total Gross PaymentsWithholdingA  and GrossA but I have seen other problems listed here with Superannuation.