Superannuation not showing on STP Portal

  • 3
  • Question
  • Updated 1 month ago
  • (Edited)
Hi I'm using Reckon Accounts Premier Accountant Edition 2019
I have just started using the STP Portal for this financial year and have uploaded 2 x Payrolls to the STP Portal, so far all information for each employee has loaded fine except the superannuation is showing 0.00. 
All superannuation information is showing on Employee's payslips.

Could someone please help me with this problem as have had to delete the payrolls off the Portal as unable to lodge to ATO until this problem is solved.

Very frustrating when unable to ring through to support : (
 
Thanx Janine  
Photo of Janine Langley

Janine Langley

  • 100 Points 100 badge 2x thumb

Posted 1 month ago

  • 3
Photo of Janine Langley

Janine Langley

  • 100 Points 100 badge 2x thumb

I recommend anyone trying to get through to Reckon Tech Support ring first thing in the morning,
I rang at 9.00am was kept on hold for 30minutes but well worth the wait and problem solved : )