Support? not here

  • 1
  • Question
  • Updated 5 months ago
File will not open, error number -6000 and -816 and Phone support is non existent, 30 minutes on the phone with mindless muzak
Photo of Peter Kershaw

Peter Kershaw

  • 190 Points 100 badge 2x thumb
  • frustrated and annoyed

Posted 5 months ago

  • 1
Peter

Do any of these suggestions provide help to you.  I see you have error 6000 and not 6073, however the error 816 aspect may provide a clue to you.   Try opening an alternative file, like the SAMPLE COMPANY for instance, and track the issue to either DATA or PROGRAM or SYSTEM ENVIRONMENT.  (this last aspect is explained within this document:   https://community.reckon.com/reckon/topics/system-environment-solutions-provided-by-reckon-community...

TIP:   See the 816 error explained by Alex at:


https://community.reckon.com/reckon/topics/cant_open_the_company_file_i_just_created


Gary Pope

m: 0408994799 
e:  gaz@alchester.com.au
An Accredited Partner- Consultant (VIC. Aust)
http://www.alchester.com.au/reckon-ac...
"Working with Accountants/Bookkeepers PPs/APs, as an
     independent IT Professional and retired FCPA Accountant"