Taking up Customer Credits

wendy_8210991
wendy_8210991 Member Posts: 7
We are using Reckon Enterprise 2017.  I have recently received payment for a number of invoices from a customer, however they overpaid by $203.50 and I opted to keep the credit for use later.  I have now received another payment from the company which I am trying to receipt and to take up the overpayment.  However, when I enter the details, the credit is not showing when I try to apply it - any ideas?  Thank you.

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