Tax Invoice emails failing to send

  • 1
  • Problem
  • Updated 2 months ago
Tax Invoices are failing to be emailed. Comes up with "An unexpected Error occ.x" Have tried with different browsers and the same things occurs.
Photo of Wallina

Wallina

  • 292 Points 250 badge 2x thumb

Posted 2 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 91,712 Points 50k badge 2x thumb
Thanks for this Wallina,
I've reported this to our Reckon One team and we're investigating.

I'll let you know more info as soon as I hear word on progress.
Photo of Rav

Rav, Community Manager

  • 91,712 Points 50k badge 2x thumb
Hi Wallina,
The team are still working on this but just a quick update, even though this error message appears on-screen the email is still sent from Reckon One. It doesn't appear in the email history either but we're working on getting all of that sorted at the moment.
Photo of Wallina

Wallina

  • 292 Points 250 badge 2x thumb
Thanks Rav, appreciate the update.
Photo of Karen Land

Karen Land

  • 60 Points
Has this issue been resolved yet mine is doing the same?
Photo of Rav

Rav, Community Manager

  • 91,712 Points 50k badge 2x thumb
Hi Wallina and Karen,
Yes I've received confirmation that this issue is now resolved.

If you encounter the same error today please let me know.

Thanks for your patience guys and apologies for the hassle.
Cheers
Photo of Wallina

Wallina

  • 292 Points 250 badge 2x thumb
Thanks Rav, appreciate your prompt response to this issue... will let you know if it occurs again :)