Tax Table Update for Desktop Versions is not yet available in the Members area

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
Despite it now being the evening of Monday 2nd July 2018, the R2 version with Tax Table updates, for the Desktop versions, is still not available in the Downloads area of the Members' website.  How long is it going to be before this is available?
With the help of support tonight, I was eventually pointed to an area outside of the members site where it could be downloaded.  The next issue for this was that the download button was not visible using Internet Explorer, but it was available when using Firefox.
Surely members who have to run payroll for this year, don't have to ring up support to find the link, do they?
For the assistance of those who need the R2 release, you can find it by doing this:
1. Go to www.reckon.com
2. Instead of clicking on Login click on More> Support> then underneath the banner, on the right hand side, click on Downloads and Guides.
3. On the right hand side, scroll down to the box which has in it Account Business 2018 (or whatever other version you might be looking for)
4. Scroll down to Reckon Accounts 2018 Tax Update and at the bottom of that section, click on the Download link.  Then key in your member number and password.
5. This will bring you to the Product Updates page.  Scroll down to the bottom of this page and you will find the Download link.  If you cannot see it, use another browser, apart from Internet Explorer in which it is invisible.
John L G 
Photo of John Graetz

John Graetz

  • 18,634 Points 10k badge 2x thumb

Posted 3 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 59,770 Points 50k badge 2x thumb
Morning John,

The tax table updates are available and have been since Thursday last week.

In saying that, I tested just now on Chrome, Firefox and IE and I could replicate your experience in IE with the button not appearing. I did notice however if I move the mouse to where the Download button should be its actually there and able to be clicked on to initiate the download but the button itself is not visible or rendering on that particular browser.
I just had a chat with our web guy and he'll take a look into getting that sorted.
Photo of John Graetz

John Graetz

  • 18,634 Points 10k badge 2x thumb

Morning Rav.  Thanks for the response.  I'll now be more specific.  The Tax Update Version R2 is not listed in the members area for Professional Partners - it may be for other types of members.  This is the reason that the person who helped me last night had to provide me with the long winded route for me to access the R2 update.  Perhaps all Professional Partners are using Hosted for everything.

John L G 

Photo of Rav

Rav, Community Manager

  • 59,770 Points 50k badge 2x thumb
Thanks for that extra detail John, both aspects of this should now be sorted.

Can you check and let me know if all ok on your end too?

Cheers
Rav
Photo of John Graetz

John Graetz

  • 18,634 Points 10k badge 2x thumb

YES Rav!!  Excellent - all is now ok - just tested it in both Chrome and Internet Explorer and it is available in our members' area.  Thank.

John L G