Technical Help Line - RAH

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  • Question
  • Updated 5 months ago
  • Answered
Does any one know the current average wait time for the Technical Help Desk to answer a call?
I have been currently onhold for over an hour & I'm starting to lose hope... and my mind listening to the hold music - LOL
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Bec

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Posted 5 months ago

  • 1
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Bec

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It's all good not - Apparently 1 hour & 15 mins is the answer. Yay. Im on.
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nicole Fitzgerald

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How about 1hr 30minutes and I hung up.  Bloody useless!!
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Bec

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Thats a bugger Nicole. If they said the waiting time during the call & also repeatedly give the callback option like you can with other services, I think that would help greatly.
Hope you get your problem resolved. :-)
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Anita Morton

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They said to assist during year end, you could opt to leave a message and you would not loose your place in the queue!!!!!!!! doesn't sound like that's happening.... I am having all sorts of problems with this stupid upgrade !!!
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Rav, Community Manager

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Hi Anita,
The callback service is in operation and you'll be presented that option before going on hold.
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Bec

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Yes, Thank you.. I didnt recieve the option for a callback or anything when I called.
Luckly, mine is not due to the upgrade, but I think I am causing some scratching of the heads by the sounds of it all.


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Rav, Community Manager

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Hi Bec,
The team are certainly pretty busy at the moment but they're doing their best to get through all calls as quickly and thoroughly as possible.

We've got a callback service on some of our lines including AU Reckon Accounts Hosted so that a technician can call you back rather than waiting on hold, you won't lose your place in queue.
More info here

Alternatively, the Community might be able to help right here :) 
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Bec

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Yes, Thanks Rav. I appreciate the business of this time of year. I was not given the call back option when I called unfortunately. All good now. I am spreaking to someone now. :-)