Reckon One RESC incorrect

Kris_Williams
Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
edited May 2020 in Reckon One
Reckon One RESC incorrect. - Super did not calculate on the 1st pay week of the year for one employee , nor did it adjust on the 2nd week when the gross reached 450. When I discovered this I tried to fix it by adding $24 to the SGC on a subsequent pay, now its showing on the payment summary as RESC. What is the best way to deal with this please. I don’t want to exacerbate the problem by fiddling when I know there are so many experts on this forum. Thank you

Comments

  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Kris

    Are we talking this new financial year or last as you mentioned payment summaries?

    Still don't have R1 Payroll in test book, can you edit each pay in R1 as you can in hosted?

    Presuming the 1st week for this employee was under $450, which is why it didn't calculate, how much gross for week 1 and week 2 & how much super did it calculate on week 2?  Presuming again this employee was working last year, and you have double checked all the super details/settings for him.

    If you can amend each pay try fixing it from the week it went wrong week 2, when you adjusted week 3 or 4 the extra $24 it knows it is over the SCG amount and has automatically put it into RESC.

    Can you turn the RESC off anywhere?
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    I only started using Reckon one this year and the first week was under 450, it didn’t add it to the following week and so when I finally realised I manually (but mistakenly) added 24 to the next super over and above the SGC but on the same line. I noticed it on a subsequent report in the RESC column and just checked what was the result with the payment summaries for next year. Now I don’t know how to fix it. New to Reckon One and it all been about trial and error. I’m a little reluctant to try experimenting, for fear of making things worse. There is an Undo button in the payrun window but would like to know exactly what that will allow me to do. Main problem is already submitted STP files
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    Don’t know about turning off RESC will have a look
  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited May 2020
    Editing a Pay Run

     

    To Edit or Delete a Pay run, click on the Pay run from the Pay run overview.

     

     

    Click Undo pay run

     

     

    A confirmation message will appear. Since Reckon One will no longer post a reverse journal, the dialog box will instead prompt for a Payment Date (see screenshot below as an example).

     

    This allows you to set a new Payment Date for the payrun without having to delete the original transaction and starting again.

     

    Click Undo pay run. You can now make changes as required to the pay run. When complete, click Finish pay run.

     


  • Kwikbooks (Professional Partner)
    Kwikbooks (Professional Partner) Member Posts: 824 ✭✭✭
    edited April 2020
    Hi Kris

    this is an old post saying this was an issue prior to Jun2017, but looks like it is still not fixed.

    This post says contact reckon DO NOT FIX, they will fix.

    Think they need to know it isn't fixed from 2017
    https://community.reckon.com/reckon/topics/2017-payment-summaries-have-random-figures-in-resc-reckon-one-reportable-super
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited August 2019
    Thank you, I finally decided to fiddle after all and did exactly this today, for a couple of clients. So thank you for confirming that I did the right thing
  • Kris_Williams
    Kris_Williams Member Posts: 3,272 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2020
    I had thought of contacting Reckon but knew that would be a lengthy wait so feeling more confident now that I have worked through this problem, thank you for your time