That's Ii - I have had enough!

  • 2
  • Problem
  • Updated 5 years ago
For far too long, we have had continual problems with Reckon.  Not only can't we log on at the moment with this new system but, when we could, it takes longer to process are orders.  We cant ring now and we have tried for the last few weeks to contact support on other issues & not been able to get through.  This is crazy.

When reckon impacts our business like this, I have had enough & will be going elsewhere!
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NSP

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  • extremely frustrated and unhappy!

Posted 5 years ago

  • 2
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Penne

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We too have had it with Quickbooks ,will be getting out as soon as we can. We were sold on the on line version so we could work overseas as well. so we will go back to a method we know and one that does not cause a 8 hour muck up  Monday.Finally in . 
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Bronwyn Anderson

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well said!
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Andrew Hellier, Employee

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Hi All,

Thank you for your feedback and we appreciate your patience.

We are working on resolving the log in issues and will be posting updates to this community article.

https://community.reckon.com.au/reckon/topics/update_on_accounts_hosted_issues_11_august_2014

Regards,
Andrew
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NSP

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Andrew, this is NOT an isolated instance - it has been going on for ages.  For us, his is the final icing on the cake.  I HATE with a passion this product and the lack of support.  Far too often, you create problems, do not solve others and impact our business.  We have now been at a standstill for a complete day on this one alone.  Obviously you do not have to pay staff for sitting around doing nothing.
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Michele Fiebig

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Extremely disappointed with the product that we have paid for and clearly has not been tested enough to ensure these problems don't arise.  I feel Reckon aren't too concerned as they already have our subscription fee. However who compensates us for the lost of income and productivity in our businesses due to these issues?