The app keeps crashing what can I do ???

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narelle_10107000
narelle_10107000 Member Posts: 10 ✭
edited July 2020 in Reckon Accounts (Desktop)

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited July 2020
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    Hi Narelle,
    What is it doing specifically? Are you being presented with an error message?
    What are you doing in the app, if anything, when this occurs?

    Have you updated to the most recent version of the app? v1.13.1

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    imageimageimage Yes it’s up to date Both my account and I have been trying to login all day to do 1 pay adjustment and then eofy report for payment summaries and I just keep getting error messages or getting bounced out of the app
  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    Sorry auto correct My accountant and I
  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    These errors occurred when I pressed the adjustment tab and also whenever I pressed the settings tab
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited July 2020
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    Thanks for getting back to me Narelle.
    Just to confirm the basics, you've closed down the app in full ie. swiped it away from your running apps, reopened then attempted to login as well?

    If so, can I grab the ABN that you've registered to your app account please?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    Yes I’ve done all of that and so has my accountant image
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited July 2020
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    Thanks Narelle.
    Let me try to get some more info on this from some of our app devs. I'll come back to you on this.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
    edited July 2020
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    Hi Narelle,
    I've been speaking with our app devs about your issue, and they'd like to confirm something.
    Did you or your accountant at any stage login to https://portal.reckon.com/ with your app account login details and make any changes to your Multi-Factor Authenticatio (MFA) ie. the phone number that your security codes are sent to etc.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    No neither of us have made any of those changes
  • narelle_10107000
    narelle_10107000 Member Posts: 10 ✭
    edited July 2020
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    I really need someone from technical support to contact me tomorrow to sort out this issue

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