The Conversion program failed to complete 2018/19

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  • Problem
  • Updated 3 months ago
I am up to my wits end here

Reinstalled the program multiple times
Removed antivirus
Confirmed the convert27.exe is in the correct folder

3 hours to wait for support? How do we fix this?

I have full admin rights on the machine. Installed on another machine and does the same thing.
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Neil R

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Posted 3 months ago

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Rav, Community Manager

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Hi Neil
I understand that you've just been speaking to our Customer Service team and they're working on this case for you and have requested your file.

They'll be in touch as soon as possible after receiving it and reviewing.
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Neil R

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Hello Rav

Susan D did an excellent job at handling the request even though she was only in the activations team. Please pass on a 5/5 feedback to her.