The Conversion program failed to complete 2018/19

Options
Neil R
Neil R Member Posts: 2 ✭
edited July 2018 in Payroll Premier
I am up to my wits end here

Reinstalled the program multiple times
Removed antivirus
Confirmed the convert27.exe is in the correct folder

3 hours to wait for support? How do we fix this?

I have full admin rights on the machine. Installed on another machine and does the same thing.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,389 Community Manager Community Manager
    edited July 2018
    Options
    Hi Neil
    I understand that you've just been speaking to our Customer Service team and they're working on this case for you and have requested your file.

    They'll be in touch as soon as possible after receiving it and reviewing.
    Reckon Logo - Signature.png


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Neil R
    Neil R Member Posts: 2 ✭
    edited July 2018
    Options
    Hello Rav

    Susan D did an excellent job at handling the request even though she was only in the activations team. Please pass on a 5/5 feedback to her.

Categories