The last 4 weeks my reckon app keeps coming up with this error message

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  • Problem
  • Updated 3 weeks ago
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Brooke Mccartney

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Posted 3 weeks ago

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Nadia

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Brooke,

Its a glitch in the system. 
It has added or subtracted a strange decimal amount to you Year-to-date Superannuation.

To stop the error messages and allow you to submit payruns correctly again, you need to get the Year-to-date Superannuation back to 2 decimal places.

If the screenshot you provided is your most RECENT error message, then you need to deduct 0.00000000001 to your superannuation.

Some people found the "minus" wouldn't work so instead they added on 0.00999999999 (which will effectively add 1 cent to your YTD superannuation)


To do this... 

Create a new payrun
Select dates & your employee
Then enter the payrun as

Gross pay $0,
Tax $0, 
Superannuation $-0.00000000001  (After the decimal point put 10 zeros & one 1)

It will allow you to enter the 11 decimal places, then when you hit SAVE it will only show 2 decimal places (-0.00),  but it will then let you submit it,  and stop giving you errors. So you can then submit payruns correctly again.

You need to then check your business portal or phone the ATO to clarify which of your payruns have submitted correctly to the ATO.

In my case, the ATO did not have a record of any of my "error payruns", so I entered them all again.

Other people have commented that some of their "error payruns" DID submit to the ATO so they did not need to submit them again. 

You'll need to check with the ATO to clarify whether your error payruns submitted.

Also, for some people this took 2 steps to remove the glitch, so if you get another error message, screenshot it again.
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Brooke Mccartney

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I should have added that there is 4 of us ..
It’s all saying error
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Nadia

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Is this your most recent error message?
Do you have a total of 4 employees?
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Platinum

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Please Rav when will Reckon release the fix to stop this glitch in the app?