the pay summary of for every employee is different than what I record

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  • Updated 3 months ago
Hi, I found out that the pay summary of This app for every employee are different than what we record. What should I do ? Is any chance to fix it ? For example: a employee is getting pay every $2000 per month for 8 months, I have record it 8 times, so it’s should be $16,000. However, in the pay summary is showing $18,000, which is 1 month extra. And tax and super also showing one month extra amount. How can I fix it?
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renata

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Posted 3 months ago

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Rav, Community Manager

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Hi Renata,
Did you enter any YTD balance for this employee during setup of the app?

Something to keep in mind is, the pay summary section of the app does not show the 'live' balance that is sitting with the ATO. Rather, it shows the balances of ALL submission sent regardless of their status ie. Success, Error, Pending etc and any YTD balance that was entered into the app when the employee was first setup.

Its best to check the balances that are sitting with the ATO are correct. You can do this via the ATO Business Portal if you have access to it.
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renata

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Hi I have no enter YTD balance when i set up the app

I have checked my one in mygov. Its also showing one month pay extra which is same as the payment summaries.That its no matching with what i submitted to ATO.

How can I fix it?
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Rav, Community Manager

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Ok in that case, what you can do is create an adjustment in the app and send it through to remove the extra balance ie. -$2000.00 pay for that employee.