The STP system doesn’t let me adjust information by putting negative number

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  • Updated 2 months ago
Hi

I am having trouble to make an adjustment for YTD amount..

I need to adjust the YTD income & tax for the employee profile when it first created.

The adjustment is for financial year 2018-2019
Income: -6749.2
Tax:-133
Date: I put 29/6/18

And it keeps shows YTD total cannot be negative.

My staff checked her 2018-2019 financial year on Mygov ATO site. And we noticed the amount was over reported. I investigated and realised the error was occurred on the YTD figure when the employee was first created.

But when I tried to adjust by putting adjustment with negative figure, it kept showing “ YTD total cannot be negative”

The actual number should be ...
Income: 1406.5
Tax:0

But the ATO received:
Income: 8155.7
Tax:113

Please advise how can I fix the figure. ATO assistant said only payroll software provider can help...

Appreciate in advance!

Sincerely
Elsa
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張雅菊

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Posted 2 months ago

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Cale

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You will find that the employee pay information within the free Reckon STP app will show YTD figures. These YTD figures cannot go below zero, so if your negative adjustment would bring these figures to under zero gives this error.

I am having a similar issue and getting no answers, just ignored questions. The problem and bug with this app is that the employee YTD figures accumulate from every report done within the app, whether it is rejected from the ATO or not, so these YTD figures in the app can be different to what is reported and shown on ATO portal.

I tried a negative adjustment for the full YTD figures shown within the free app. The app allowed the submission, but the ATO rejected it, so now I cannot make any new negative adjustments as the YTD figures within the app are all zero and no adjustment has been made on the ATO end as it was rejected.
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Cale

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It was good of them to call you back. Maybe they could delete it as it was previous years figures. The lady I spoke to at ATO said that she couldn't delete mine. I am just going to ring them and ask them to remove the software ID
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Joseph Li

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Amazing, the ATO would do that. The ATO has been very very helpful to you.
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Cale

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@Joseph Li - who told you that if your report is not tax ready it can be ignored? I have been told by two different people at the ATO it should be rectified even prior to disconnecting the Software ID.
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Joseph Li

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Hello @Cale. I have come across this situation before. An employer created two myGov 2018/2019 income statements for an employee, one ‘tax ready’ and the other YTD. Employer has fulfilled its reporting obligation.
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Cale

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Ok, ATO advised me I should rectify and they said they will call me back to manually delete each pay event, but they need the transmission ID which I cannot obtain from anywhere, only submission ID. If this doesn't work I am going to leave it alone. It is only inside my individual myGov account as I am the employee
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Cale

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I ended up changing software as the support for this free app is pretty much you get what you pay for. It is a joke, one guy on a forum answering people's questions with little to no engagement.

Even the lady at the ATO mentioned to me that she has had more complaints from Reckon than any other software and she found it hard to believe this was the only way you can get support.

I also complained on Google Play store reviews about this being the only way to communicate and their response was to come back here to raise my concerns.

This free app is probably going to cost Reckon more money with their paying clients and is pretty bad publicity for their products
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張雅菊

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Thanks Cale & Joseph.

Really appreciate your answer and sharing your experience.
It’s really helpful!

I cannot believe the amount of hassle everyone has been through for the new STP report obligation. It doesn’t seems to be fair for the business who are trying their best to do the right thing.

The mess occurred in 2018-2019. End up, I need to pay extra $133 tax withheld for over reporting tax amount. There is surprisingly nothing I can do to fix it.

For other tax payer who might have greater over reported tax amount and couldn’t be fixed. It is just terribly wrong!!! And very unfair!

I believe ATO should provide solution to help amend the figure. Rather then tell us “they cannot do anything “.
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Joseph Li

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Elsa,
Of course you can keep the over reporting for 2018-19 if employee agrees. 8155.7 is well below tax free threshold. But if this employee had multiple jobs in 2018-19 this over reporting could move employee to a higher tax bracket. If you keep the over reporting you would have to finalise this employee for 2018-19 in the Reckon STP App.