The summary amount in the ap has no relation to the actual amount submitted and not explained by error or failed entries, how do I fix this?

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  • Updated 2 months ago
The summary amount in the ap seems to have no relation to the actual amounts submitted, there is a discrepancy of hundreds of dollars, not explained by error or failed entries, how do I correct this?
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Jeff Parsons

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Posted 2 months ago

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Rav, Community Manager

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Hi Jeff,
The 'Pay Summary' section of the app doesn't track the 'live' balance that is sitting on the ATO end. Rather what it shows the amounts from ALL submissions regardless of their status ie. Success, Error, Pending etc + the YTD that was entered for the employee.

What is important is the actual balances that the ATO have and that is viewable via the ATO Business Portal if you have access to it. Employees can also view the figures through their MyGov accounts.

Admittedly, the 'Pay Summary' section in the app in its current iteration is under review at the moment because we recognise its an area that is leading to a fair degree of confusion for users. We're looking at improving this at the moment.
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Robyn Rehn

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So, don't necessarily trust what the pay summary is telling you for YTD gross for each employee, the ATO portal will be more accurate? If so this may explain why update events that I've entered in the app have a $nil value in the ATO portal data....