time out

  • 12
  • Problem
  • Updated 12 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

These system now times out very quickly, this has changed in the last few days. It previously was 2 hours or more.

How can this be extended, this is now very frustrating
Photo of Peter


  • 610 Points 500 badge 2x thumb

Posted 1 year ago

  • 12
Photo of Donna Pinnell

Donna Pinnell

  • 658 Points 500 badge 2x thumb
The error message is shown as below (it just happened again!):
Photo of Peter


  • 610 Points 500 badge 2x thumb
and now it has timed me out again, had to reset everything as it advised i was still logged it when i tried to login again.

getting very frustrating
Photo of Roslyn


  • 1,484 Points 1k badge 2x thumb
I first noticed it occurring a week or two ago.  Yes, it only happens when left sitting idle for a short period.  Sometimes only a matter of 10 minutes or so, other times a little longer. 
I have to go through the whole log in process (which is lengthy) including passwords each time this happens to me.
Photo of Jenni


  • 1,058 Points 1k badge 2x thumb
Yes I too first noticed it on Tuesday last week (25.09) it times out at different times, sometimes after less than 2 minutes without activity, other times is it can be up to an hour. It's very frustrating having to log in every time!
I get this too but just in the last week or so
Photo of Amy


  • 160 Points 100 badge 2x thumb
This is happening to me today. Then i can't log in again even when I log off remote sessions as apparently i am still logged on.
Photo of Linda Putland

Linda Putland, Accredited Partner

  • 15,594 Points 10k badge 2x thumb
Pleased to report that I have just been out to lunch for a couple of hours, and returned to my desk and my Reckon Hosted datafile is open happily where I left it!  Yeh!  :)

This conversation is no longer open for comments or replies.