Timeout while running a rebuild and backing up

Rahul Prasad
Rahul Prasad Member Posts: 13
edited August 2020 in Accounts Hosted
Hi Guys/Rav, We are trying to run a rebuild and backup our data to move over to the 2020 version of Reckon Hosted but we want to leave this running overnight and cant do this with the 20 minutes idle timer active.

Could this be changed or disabled(Please explain how)?

We have 2 more days to go and have 2 more files to rebuild and Backup before we proceed.


Comments

  • Linda ABC
    Linda ABC Accredited Partner Posts: 1,131 Accredited Partner Accredited Partner
    edited August 2020
    Hi Rahul - whilst your login might timeout - the Reckon programme should continue to run on the Hosted servers doing the backup?  Hopefully Rav can confirm this?  
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2020
    Linda is correct. When you launch Hosted it will open in a separate tab to that page in your screenshot. Hosted itself shouldn't timeout unless there's an interruption in your PC operation eg. sleep mode etc or internet connection.
    That page on the other hand will timeout after 20 minutes or so but it doesn't have an impact on Hosted operation itself 


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  • Rahul Prasad
    Rahul Prasad Member Posts: 13
    edited August 2020
    Hi Guys, Thank you for this. Is it possible to check if the backup or rebuild was successful from the previous night? Perhaps a log stating job started and ended?
  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,204 Personal Range Expert Personal Range Expert
    edited August 2020
    Let me do it for you.
    Gerry 0418907140

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com