timeouts and 404 messages?

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  • Problem
  • Updated 4 years ago
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at peak times - business hours at EOM i get timeouts and 404 errors while trying to use reckon one. same browser & computer at off peak times is fine. i have a 120Mbps fibre link to the internet, so its not that.
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frank

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Posted 4 years ago

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Andrew Hellier, Employee

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Thank you for creating a new topic Frank,

Can you please confirm a couple of things.

  • 1. Browser type?
  • 2. Operating system?
  • 3. Are you accessing the silverlight or HTML 5 version of Reckon One?
  • 4. Does the 404 error occur when loading the book? Or at another time?
Regards,
Andrew
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frank

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osx 10.10.5
chrome 44.0.2403.157 (64-bit)
html 5 - the silverlight version doesnt recognise my installed (currennt) version of chrome
not when loading book, at other times. 


only at peak times. can come back 4 hours later, without restarting machine and the problem is gone.  problem was persistent.
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Andrew Hellier, Employee

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Thanks for the reply Frank.

Were you leaving Reckon One inactive for a period of time when the 404 error occured?
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frank

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no.  I left it inactive at another time for a while and received an "unspecified error" for my troubles, which a quit browser and re log in fixed.  That was no doubt due to inactivity timeout, that should have been handled better by a return to the login screen rather than an unspecified error dialogue box. 
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frank

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also noted then 404 error from the book selection page to where the html5 book should have been.

went back and tried it again - 30second latency before it came up successfully.
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frank

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19:44 AEST.  click dashboard.
click 'invoices unpaid' 
click on most recent invoice.
 gets 404 error.

quit window. quit all windows. quit browser. restart browser.
repeat above and 404 presents again.

try 5 minutes later, works fine. same browser. same computer. no logout/no restart browser or machine.

have it all on video if you find it hard to believe. won't post video here as it has my company deets all over it.
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John G, Information Support Analyst

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Thanks for the update Frank.

The product managers are investigating.

regards,
John
Frank

Whilst you may have a 120Mbit link  (very impressive by the way!!),  that doesn't mean you have  a high speed connection from your location to the Reckon data centre itself.  There are all manner of possible reasons for a 'link' to be implicated by an interruption/delay.   We've been assisting a number of Community users of late with these sorts of issues,  only to find they had resource hungry appliances consuming the bandwidth within their own network (LAN),  OR they had a distant connection as far as all the 'hops' (connections) were, between them and the AWS site in Sydney.

By your own comments,  you've indicated that there may be something happening peak versus off peak,  and that may depend on what activity is occurring on your own LAN.  Anybody with a fibre link of that dimension is likely performing quite a large amount of bandwidth work.

The most recent one can be seen at the foot of this article:

https://community.reckon.com/reckon/topics/reckon-host-soooooo-slow-glitchy

Cheers



Gary Pope
m: 0408994799 (Vic, Aust)
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
 and retired FCPA Accountant"
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frank

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thanks for the tip, my browser was the only thing using bandwidth (oh and my email client) that afternoon. If you'd care to provide me with the IP of the reckon server i'd be happy to post traceroute info
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frank

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Traceroute has started...


traceroute to rkn1-webs-16jn632ixzlss-pviejpkdcd.elasticbeanstalk.com (54.66.254.133), 64 hops max, 72 byte packets

 1  192.168.0.1 (192.168.0.1)  2.794 ms  1.410 ms  1.324 ms

 2  10.212.64.1 (10.212.64.1)  9.809 ms  8.855 ms  9.122 ms

 3  cpe-58-175-61-78.vic.bigpond.net.au (58.175.61.78)  13.022 ms  11.802 ms  11.893 ms

 4  58.160.7.226 (58.160.7.226)  11.765 ms  11.579 ms  10.551 ms

 5  bundle-ether4.lon-edge902.melbourne.telstra.net (203.50.76.12)  10.343 ms  12.926 ms  9.247 ms

 6  bundle-ether11.exi-core10.melbourne.telstra.net (203.50.11.113)  18.744 ms  15.835 ms  18.211 ms

 7  bundle-ether12.chw-core10.sydney.telstra.net (203.50.11.124)  26.303 ms  29.922 ms  27.579 ms

 8  bundle-ether1.chw-edge901.sydney.telstra.net (203.50.11.99)  26.096 ms  28.661 ms  31.522 ms

 9  ama1663432.lnk.telstra.net (165.228.50.194)  24.889 ms  26.981 ms  24.917 ms

10  52.95.36.130 (52.95.36.130)  35.470 ms  34.423 ms  32.872 ms

11  52.95.36.137 (52.95.36.137)  26.069 ms  26.907 ms  27.587 ms

12  54.240.192.107 (54.240.192.107)  27.479 ms  27.751 ms  27.409 ms

13  * *

Frank

I'm curious why you have an immediate latency delay just between your own workstation and the router leaving your premises at 192.168.0.1,   

An internal LAN should be seeing near zero (ie: 0.2ms say) latency,  not  2.7ms (or 1.3ms).

Also,  I remain curious about that 120Mbit/sec fibre link.   Are you running a 120,000kbits/sec ?    That is in excess of any of the largest NBN plans for enterprises at the moment here in Australia.   Is your corpoation using some sort of Dark Fibre in excess of 100Megabit capacity or something, or a managed MPLS service or something?


I know this is an anonymous community forum,  but something doesn;'t make sense with these huge numbers.

a)  If you have such a large WAN link,  no doubt it is being consumed heavily given the expense (last time I had a project using 80Mbit private fibre, was in excess of $30,000 a month).  If it being used heavilym then that may explain the timeout/impact.

b)  OR:  you have a differnt connection than you infer, in which case, the test below may help throw some light on all this for us all trying to assist you with this enquiry.


refer:  http://www.ozspeedtest.com/     and scroll down to select OPTUS (Victoria)
(Obviously there may be some latency reaching Victoria, depending on your own point of presence on the Internet)

Run a speed test using this website just so we are on the same page with you, and lets us know the small bracketed  kbps  (that's a lowercase 'k')  figure for your LINE SPEED.


I've deliberately picked a poor example here where one of my connections used for this is an old ADSL2 connection, but being 4km from the exchange is only getting 3,672kbps download capability.

Having said all that,  the UPLOAD speed test is the more important one to consider because that is where the Reckon HOSTED server at the Amazon Data Centre is awaiting your upload/outbound activity.   So,  click on the  "run an upload test' which is on the 3rd bottom, right side of the screen shot (when you run it).


Gary Pope
m: 0408994799 (Vic, Aust)
An Accredited Partner- Consultant  (VIC. Aust)
http://www.alchester.com.au/reckon-accounts-clarified/
"Working with Accountants/Bookkeepers PPs/APs, as an
      independent IT Professional
 and retired FCPA Accountant"


I
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John G, Information Support Analyst

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Many thanks Frank, will follow this up with our product managers.  

regards,
John