To be emailed box is automatically ticked when sending invoices. Now when generating invoices & sending batch, the box is staying ticked?

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  • Updated 10 months ago
We have our "to be emailed" box automatically ticked when sending invoices which has always worked as it should.
Now this month when I generate the invoices and send them as a batch, they are being emailed/sent BUT the box "to be emailed" is staying ticked?
We are using Reckon Enterprise.
I have never had any troubles like this it is only as of this month?
Does anyone have any help to fix this issue?
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Allcity Sawing

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Posted 10 months ago

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John G, Information Support Analyst

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Hello Allcity Sawing,

Which sending option appears on your invoice is determined by the option selected on teh Customer Record.

In Customer Centre, double click your customer > Additional Info tab > Preferred Send Form Method.  The choices are Print, Email or None.  

Hope this helps.

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Allcity Sawing

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Hi John,

Yes I am aware of that, that's not my problem. My issue is when I email the invoices "Email -Send Batch they are sent/emailed to our customers AND then when I go back to the invoice they are still saying "to be emailed" & sitting in my batch to be sent again!
Normally that box would become un-ticked once the invoice has been sent.  That is not happening (which has only become a problem since updating our file to 2018) it was working perfectly fine before that.
Thanks Alana