to enter a transaction you must select a supplier error

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  • Problem
  • Updated 11 months ago
  • Solved
When I enter a bill in the transaction section, I find I can only do one at a time then have to go out of it and back in again to enter another transaction or else I get the following error: to enter a transaction you must select a contact that is a supplier.  The thing is, it is a supplier I am selecting.  Is there a glitch? 
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Ani Tarnok

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Posted 11 months ago

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Georgie

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This is happening to me also and is very frustrating. Any advice on how to fix this or work around until it is fixed?
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Rav, Community Manager

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Thanks for bringing this up Ani,

Do you have a rough idea on when this started occurring for you? Does the same issue happen if you use Reckon One on a different browser?
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Steph Luck

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I'm getting this as well. Using google Chrome.
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Rav, Community Manager

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Hi guys,
I've just had a chat with our Reckon One folks about this one, and just to clarify, are you attempting to add a new payment from the Bank account list screen when you encounter this error message?
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Steph Luck

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I get it both when adding a new transaction from the bank account list screen, and also when trying allocating from the bank feed. 
I'm also having intermittent errors when trying to allocate payments and receipts, in that the list to allocate to doesn't appear. Super payable amounts aren't appearing in the allocation tab, nor are outstanding invoices for customers. 
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Steph Luck

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And sorry, I've just noticed that it too is saying 'you must select a customer' as the contact
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Rav, Community Manager

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Thanks for that Steph,

The Reckon One team are investigating, I'll keep you all posted on this as soon as I have more info.

Cheers
Rav
(Edited)
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Ani Tarnok

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Thanks for that.  I posted my message a minute ago as I started writing it yesterday and then had to install Firefox so didn't get back until today and didn't realise there was a follow up message.
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Ani Tarnok

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When I used it on Friday it was working fine.  Then on Sunday when I went to enter some bills it was playing up. I haven't changed browsers. I was originally using Internet Explorer then was told by you guys that Explorer plays up and to use a different one - I now use Microsoft Edge (the icon is an "e" with a gash in the upper part that looks like a baseball cap on backwards).  Should I go back to Internet Explorer? I've now installed Mozilla Firefox and the same thing is happening.
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Rav, Community Manager

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Hi guys,
The Reckon One team have advised that they've pushed through a fix this morning that should resolve this issue.

If you can give it a try and let me know how it goes for you that'll be great.

Cheers
Rav