Total amounts paid on phone app don't come across fully to my gov account

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  • Updated 10 months ago
I have one 1 employee. Added his year to date totals and followed with his  2 weekly pays to bring him up to the end of financial year. He logs in to his MyGov acc and only the last week of pay comes across. I ticked that the final pays for the financial year had been done. No idea what to do now on the phone app to get his full total that we have paid him to get into his My Gov account?
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Annette Barker

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Posted 10 months ago

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Nick Jacobs

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We have had the same issue and have been having some communication on this community with Rav.  Hopefully is if a becoming a known issue wtih the App and it will be sorted.  For the 2018/2019 Financial Year we have had to revert to manual Group Certificates
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We also have the same problem, 1 employee, we set up the Reckon App around the 27th June, it asked for pay to date 2018/19, entered it.  Then did first pay run on 1st July, then 8th July, and MyGov/ATO has the income statement with all of last years plus the 2 pays this financial year. We sent a manual group certificate but still show incorrect on MyGov/ATO.