Transaction cancelled error message in Reckon Accounts Home & Business 2015

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  • Updated 4 years ago
I have followed this forum post which led me to the knowledge base article.
https://community.reckon.com/reckon/topics/transaction_cancelled_error_message_in_reckon_accounts_ho...

http://kb.reckon.com.au/issue_view.asp?ID=4795

I have uninstalled and reinstalled this program 4 times. The application works fine for a few months, and then you are unable to post transactions and get the error. Then repeat the process: uninstall, reinstall, 3 months, repeat.

Seems to be an issue 2013 version as well. Hope a patch or service pack can fix the problem, instead of having to repeat this all the time.

Thanks.
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Leroy

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Posted 4 years ago

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Leroy

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Hello?
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Lax, Alum

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Hi Leroy,

Thank you for the post.

Sorry to hear that, couple of questions:

what operating system are you running there?
Did you install the program in built in Admin mode?
Have you tried running the program as Admin mode?

Keep us posted
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Leroy

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Hi Lax, Thanks for the reply.

Running the application in two separate environments with the same issue. One is on Windows Server 2008 R2 Enterprise, the other is on a stand-alone machine running Windows 7 Professional.

On the server I have installed it in Built in Admin mode and also have run the program in Admin mode.
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Lax, Alum

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Thanks for that information, are you using different data files on two environments as well?
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Leroy

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Hi Lax, this has happened for two different clients on two separate company files.