Transaction cancelled error message in Reckon Accounts Home & Business 2015

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Leroy
Leroy Member Posts: 9 ✭
edited August 2017 in Reckon Accounts (Desktop)
I have followed this forum post which led me to the knowledge base article.
https://community.reckon.com/reckon/topics/transaction_cancelled_error_message_in_reckon_accounts_ho...

http://kb.reckon.com.au/issue_view.asp?ID=4795

I have uninstalled and reinstalled this program 4 times. The application works fine for a few months, and then you are unable to post transactions and get the error. Then repeat the process: uninstall, reinstall, 3 months, repeat.

Seems to be an issue 2013 version as well. Hope a patch or service pack can fix the problem, instead of having to repeat this all the time.

Thanks.


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  • Leroy
    Leroy Member Posts: 9 ✭
    edited August 2017
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    Hello?
  • Lax
    Lax Alumni Posts: 58 ✭
    edited November 2015
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    Hi Leroy,

    Thank you for the post.

    Sorry to hear that, couple of questions:

    what operating system are you running there?
    Did you install the program in built in Admin mode?
    Have you tried running the program as Admin mode?

    Keep us posted
  • Leroy
    Leroy Member Posts: 9 ✭
    edited August 2017
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    Hi Lax, Thanks for the reply.

    Running the application in two separate environments with the same issue. One is on Windows Server 2008 R2 Enterprise, the other is on a stand-alone machine running Windows 7 Professional.

    On the server I have installed it in Built in Admin mode and also have run the program in Admin mode.
  • Lax
    Lax Alumni Posts: 58 ✭
    edited November 2015
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    Thanks for that information, are you using different data files on two environments as well?
  • Leroy
    Leroy Member Posts: 9 ✭
    edited July 2015
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    Hi Lax, this has happened for two different clients on two separate company files.

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