Transaction not in balance

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  • Problem
  • Updated 1 month ago
Using Reckon hosted. Entering cheques / paying bills. After entering all the information transaction wont record. Message is Transaction not in balance. Make sure amounts in details match amounts at top of form. Yes they do. Checked it manually. GST is set up correctly. ATO is set up correctly. Tried deleting and re-entering. Supplier set up correctly. Any ideas?
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Tania

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  • Frustrated with the new system

Posted 1 month ago

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Linda Putland, Accredited Partner

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What happens when you click the recalculate button at the bottom left of screen?  could it be that there is a line on one of the other tabs that you havent realised is there?
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Tania

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Throws it out even more.
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Tania

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On hold with help - 45 min wait!!!!
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Tania

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Bill is 6212.80 when I recalculate it takes it to 9526.92 and still wont record
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Linda Putland, Accredited Partner

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does it happen with any supplier bill you try to enter - or just this supplier?
Hi Tania

A Screen shot would help if you can
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Tania

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Hi All. 45 mins on hold, 1 1/2 hours on with 'help desk' and fixed I hope. Massive problem in background with tax agency setup, etc. Which was done by another 'help desk' person a week ago. Reckon....Get it together on help desk please. Wasted hours today on this.
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Kris Williams

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Is it possible that there is something entered in the Items tab, you won’t see it unless you click on that tab
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John Graetz

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Good suggestion also.  In addition, sometimes I have found a "balancing" item, sitting way down below the main entries - in other words, you need to scroll down the page.  Sometimes when something like this has happened to me, I press enter at the end of the last line to move to what would be the next blank line, and sometimes this also brings up the "balancing" item or the amount still required to make the transaction be in balance.
John L G