Transaction rules

I have been using Reckon One for nearly 2 years with very successful transaction rules. Recently quite a few of my transaction rules no longer seem to be working. I have gone back in and tried to change the rules to make sure the words are correct and even tried re creating a rule but they still don't seem to be working.

I have also added 2 new employees this month into the pay roll module but their payments are not coming up as a 'match' in the imported bank transactions while all previous employees still do.

Any ideas what might be going wrong? I don't fancy manually entering all these transactions every month!

My transaction rules are mainly for income sources through eftpos/cash etc, payments to subcontractors, merchant fees (monthly payments) etc. I do not have invoicing or projects that they need to match, just automatically enter their ultimate destination from the bank feed.

Hopefully that all makes sense.

Jodie

Jodie Porter

440 Points

Posted 1 year ago

1 year ago

John G, Information Support Analyst

27,510 Points

Hi Jodie,

Thanks for asking.

Possibly the key word for which you are searching with the Transaction Rule has had its display altered slightly by the bank. For instance, your rule is looking for the word woolworths;
however the statement now shows woolworthsnthsyd (it was 2 words before),
so the rule can't see the word because rules don't wildcard search within a string of text.

A full description of setting up rules is discussed in this thread.

Does this idea resolve any of the issue for you?

regards,
John

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1 year ago

Jodie Porter

440 Points

Hi John,

I thought this might be the case, however I tried to set up new rules from the imported transactions (so the text was transferred across from that specific transaction) and the rule still didn't work.

It is also not creating a match for pay roll payments that have been put through.

Comment

1 year ago

Jodie Porter

440 Points

I had already read the post you alluded to and it didn't seem to provide any additional information

Comment

1 year ago

John G, Information Support Analyst

27,510 Points

Thanks Jodie,

Please call Technical Support to get some one-to-one attention for this issue.

regards,
John

Comment

1 year ago

Jodie Porter

440 Points

For those following, the issue seems to have been finally rectified by changing the 'transaction type' within the rule to say 'any of these words'. For some reason it doesn't like 'this exact phrase' even though when you create a new rule that is what it suggests. Also, if you only had one word in the first section it now needs to say 'any of these words' not 'all of these words'. Good luck to everyone, it seems the rules have to be far more general since the update so just be careful that it doesn't actually pick up a different rule when modifying current rules.

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