Transaction cancelled error message in Reckon Accounts Home & Business 2013 Trial

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Rachelle Steed
Rachelle Steed Member Posts: 1 ✭
edited February 2019 in Reckon Accounts (Desktop)
Hi,

I just downloaded and installed the Reckon Accounts Home & Business 2013 Trial. When entering transactions, in my cheque account, when I press enter, an error message comes up saying "Transfer cancelled". This message only comes up if I split the transaction between an expense and a GST category. If I don't split the transaction at all, the transaction will be entered. Has this got something to do with the way the GST codes have been setup? If you would give me a hand with this that would be great!

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  • Ifti
    Ifti Reckon Staff Posts: 258 Reckon Staff
    edited February 2019
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    Hi Rachelle,

    Thank you for your post.

    It could be due to a corrupt installation. Please backup your data file and save it to a location that you are aware of so you can restore it after re-installation is completed.

    Below KB has more info for you:
    http://kb.reckon.com.au/issue_view.asp?ID=4795

    Hope the above helps. Let us know the outcome.

    Thanks.

    Ifti

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