Transactions not displaying via Dashboard in ReckonOne

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  • Problem
  • Updated 2 months ago


From the Dashboard, when I click on any of my accounts to view the current month's transactions for that account, I see an incomplete text-based screen with the following details:


I have cookies turned on. Using Chrome browser on Windows 10. Also happens using Firefox browser. This problem seems to have appeared on 1 January 2019.

I can still access the transactions correctly by going via Day To Day and selecting Receive Money or Make Payment, but would prefer to use the Dashboard as it's quicker!
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nullarbor

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Posted 3 months ago

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Judy Thomas

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Hi Nullarbor

I get this too from time to time. It seems to rectify itself after a time. Hopefully a Reckon consultant will spot this and reply.  I'd like to know too.


Cheers
Judy


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Jon Martingale, Employee

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Hi nullarbor and Judy

If you reload the Reckon One page (e.g. you click the circular arrow on the Chrome address bar), does this resolve the issue?

Regards

Jon
Reckon One UK
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nullarbor

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No, does not resolve. 
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Judy Thomas

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Hi Jon....sorry to hear its not resolved.  Have you rung the support line for advise or help?  
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Rav, Community Manager

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Hi nullarbor,
Can you please check this again when you next get a chance and let us know if this is resolved for you?

Cheers
Rav
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nullarbor

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Hi Rav, Yes! All good now, thank you.