Transactions not in balance for NEW company file.

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Q/B Premier 2013 i have a new company file for this financial year. problem is NO transactions will record as message comes up saying transactions not in balance..all totals are as they should be...is this a tax issue/ setup causing it? we are entering exactly the same as we used to and i can find anything on the invoice or sales receipt that would account for that message. i looked in company preferences and there is a check box under TAX> default tax code...it will not let me check it as it says..default code must be attached to purchase and sales items..what on earth does that mean? ive never had this issue in my previous company
Photo of Kylie Smyth

Kylie Smyth

  • 234 Points 100 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Inigo

Inigo

  • 6,320 Points 5k badge 2x thumb
Hi Kylie,

Did you create a brand new data file by exporting Accounts, Items, Customers, Suppliers, etc from an older file and then imported that into a newer file?

-IM
Photo of Kylie Smyth

Kylie Smyth

  • 234 Points 100 badge 2x thumb
yes..i have just figured it out...the item in the tax list wasn't configured to the chart of accounts.. thanks for your time

Photo of Gail

Gail

  • 100 Points 100 badge 2x thumb

Hi Kylie

I too have been having the same problem.  I have checked the item in the tax list to the chart of accounts and they are exactly the same.  Can you please tell me how you solved your problem


Thanks Gail

Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Gail,

Here is a properly configured Tax item:  




and the nominated Tax Agency must have Tax Agency status activated in the Supplier Centre:




Hope this helps.


regards,
John
Photo of Rennae Hilton

Rennae Hilton

  • 60 Points
Hi, Just wondering if you can help me, I am experiencing the same error message , but unable to rectify with your instructions above... Please help... Can you tell me exactly what you did.
Photo of Reckon FAQs

Reckon FAQs, Employee

  • 10,138 Points 10k badge 2x thumb
Hi Rennae,

Welcome to the Reckon Community and sorry to hear you are encountering a problem so early in your file creation.  

Could you please provide some more information about how you created the company file so that we can help you further.

Was it started afresh from the Setup Wizard?
Was information imported from another file? - All information or only some elements?
Did the source file contain customized items like Tax codes?

Hope to have you up and running soon.


regards,
John.

This conversation is no longer open for comments or replies.