Tried to regester company name. After succesfully finding company name press continue and get error{"line":918,...

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  • Updated 4 weeks ago
Have downloaded STP from playstore tried to regester company name. After succesfully finding company name press continue and get error{"line":918,...
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Frank

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Posted 4 weeks ago

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Rav, Community Manager

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Hi Frank,
If you try again does it give you the same error message? Is this the first time you've tried to set the app up?

Are you using the Android or iOS version of the STP app?

If its still giving you trouble, can you close the app down fully ie. swipe it away from your running apps (how to do this will vary depending on your phone), wait 2-3 minutes and then try again.

Let me know how you get on.
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Frank

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Ive tried numerous times. same error.Im using the android version.and yes its my fisrt time to set
up app.
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Rav, Community Manager

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Hi Frank,
Can you please try the following;
Close the app in full > Go to your Phone Settings > Apps > Reckon STP > Storage > Clear Data
(This path will vary depending on your phone).

Once you've done the above, open the app again, sign in and attempt to register your company.
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Frank

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Thank you Rav This has solved the problem.