Trouble emailing end of month statements

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Jimmie
Jimmie Member Posts: 6 ✭
edited March 2017 in Reckon Accounts (Desktop)
Emailing end of month statements from RA Premier takes hours to complete . I have a customer on RA Premier 2014, with admittedly a sizable datafile. Last month it took her 3 hours to email 75 statements. Has anybody else come across this or like issues and if so what can be done about it. My customer has cleaned out all queued forms prior to starting her statement run. Best regards Jim

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  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 357 Reckon Staff
    edited March 2017
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    Hi Jimmie,

    Welcome to the Reckon Community.

    The sort of behaviour you describe can be due to a number of reasons like:
    • a minor corruption in the company file
    • a problem with the Online preferences
    • a problem with the statement template you are using
    • a problem with the PDF Converter
    • incompatible printers
    .  See KB 3909 for a full guide to step you through all the issues.


    Hope this guide gets you over the issue.


    regards,
    John

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