Trouble logging into Accounts Hosted

Julie_9865436
Julie_9865436 Member Posts: 2
edited February 2020 in Accounts Hosted
I am unable to login to Accounts Hosted.  Whenever i type the address hosted.reckon.com into the search bar it comes up with the below message:image

I successfully logged on yesterday morning but now this is all i get.

I have tried using Firefox, Google Chrome & Internet Explorer all with no luck.  My internet is working fine, I'm only having trouble accessing this website.

Thanks

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited November 2018
    Hi Julie,
    I've tested this on a few browsers but wasn't able to replicate the result you're receiving. Can you please this link - https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx 

    It should take you to the Hosted login page but let me know either way.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Julie_9865436
    Julie_9865436 Member Posts: 2
    edited November 2018
    Thank you very much, that worked :)

  • Rosemary
    Rosemary Member Posts: 11
    edited September 2019
    Hi ,
    Was logged in and using my file then did a backup and went to lunch, the system logged me out and when I have tried to log back in the message is that login failed as the user is already logged in-but I'm not. Have tried exiting hosted and logging in again but can't get to the company file as always get the already logged in message. How do I fix this? Thanks Rosemary
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,366 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited July 2019

    Hi Rosemary

     

    Sometimes the login gets “stuck” in session in the background & you need to disconnect it.

    You can do this by logging in on the initial RAH Hosted screen, then on the Welcome …. screen, instead of clicking Launch Accounts …., click on the Control Panel.

    From here, click on Log Off Remote Sessions in the LHS list under System Maintenance & log off/disconnect your User session access.

    You should then be able to launch RAH & open your Company File again.

     

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    0422 886 003

    shazinoz2@bigpond.com

    www.accounted4bs.com


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)